Terms of service

These terms govern use of eCashbook, a cash-basis bookkeeping service operated by Finnacc (UK) Ltd (company no. 05822443) (“we”, “us”). By creating an account or using the service you agree to them.

1. The service

eCashbook helps accountancy practices and businesses keep cash-basis books from bank statements: importing transactions, categorising and posting them, and preparing reports and figures (including VAT and CIS figures). The service prepares figures; it does not file with HMRC and it is not accounting, tax or legal advice.

2. Professional responsibility

You (and, for practices, your professionally responsible staff) remain responsible for reviewing the output, for the accuracy of anything you post, approve or file, and for compliance with your professional and statutory obligations. Automated suggestions (including AI-generated ones) are aids that require human review.

3. Your account

• Keep your sign-in credentials confidential; you are responsible for activity under your account.
• Give us accurate account information and keep it up to date.
• Practices may invite team members and give clients limited portal/upload access; you are responsible for who you grant access to.

4. Acceptable use

You must not: use the service unlawfully; upload data you have no right to process; attempt to access another customer's data; probe, disrupt or overload the service; or resell it without our written agreement.

5. Your data

Your bookkeeping data belongs to you. We process it only to provide the service, under the Data Processing Agreement. You can export your records (Excel/PDF/CSV) at any time. On termination we will delete or return your data in line with the DPA.

6. Subscriptions and billing

Pricing, trial periods and any paid add-ons (such as the Property module) are as agreed when you sign up or as shown in the service. Fees are payable in advance and are non-refundable except where the law requires. We may suspend access for non-payment after reasonable notice. [Billing currently operates by invoice/manual arrangement; online card billing may be introduced later.]

7. Availability and changes

We aim for high availability but the service is provided “as is” and we do not guarantee it will be uninterrupted or error-free. We may improve or change features over time; we will not materially reduce the core service you pay for without notice.

8. Liability

Nothing in these terms limits liability that cannot lawfully be limited (including for death or personal injury caused by negligence, or fraud). Subject to that: we are not liable for indirect or consequential loss, loss of profit, or loss of data caused by events outside our reasonable control; and our total liability in any 12-month period is limited to the fees you paid for the service in that period.

9. Termination

You may stop using the service and close your account at any time. We may suspend or terminate for material breach of these terms (with notice and an opportunity to remedy where practicable). Sections that by their nature should survive (data, liability, governing law) survive termination.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remain in force. We may update these terms; material changes will be notified in the service and apply from the stated date.

11. Contact

Finnacc (UK) Ltd · 12 Cavendish House, Plumpton Road, Hoddesdon EN11 0LB, United Kingdom · info@finnacc.com